Global Journal of Commerce & Management Perspective
Open Access

Abstract

A Critical Review of Literature on Performance Measurement in Public Service

Stephen G. Cheche

The public sector has been undergoing reforms aimed at making it efficient in provision of services. These reforms picked pace following world financial crises of the 1980s that resulted from the unprecedented surge in oil prices and the collapse of centrally planned economic systems of the eastern bloc. The reforms have involved adoption of private sector practices in the public sector. One of the key pillars of public sector reforms is the introduction of performance measurement. This paper reviews empirical literature on success and shortcomings of introduction of performance measurement in the public service. Gaps in literature have been identified as well as controversies among scholars.