Journal of Hotel and Business Management
Open Access

Abstract

Assessment of Usage of Information Systems on Personal Training Management of Hotel Industry in Fiji: An Exploratory Study

Ranasinghe MWA* , Vishwa RM

Development of management information systems and their impact on human resources activities are playing a major role in many big organizations across the world. At Hotel X, the management has adapted the new approach of doing business by upgrading their information system to remain sustainable in the modern and fast-moving business environment. The objective of this article is to assess the impact of use of information systems on human resource processes particularly towards personal training management. Five dimensions of management of training function were selected for the analysis. According to the findings, it was seen that information system had brought positive changes in business operations and processes as well as helped the HR team to make strategic business decisions. The survey conducted with the employees (users) reveals that there is room for improvement in key dimensions such as training needs analysis and planning. Further, the study proposes “Radar Chart” method for benchmarking purposes. Keywords: Training function; Management information systems; Systems assessment.

Published Date: 2022-03-18; Received Date: 2022-02-18