Journal of Tourism & Hospitality
Open Access

Abstract

Human Resource Management Practices on Food and Beverage Performance a Conceptual Framework for the Jordan Hotel Industry

Ala`a Nimer AbuKhalifeh, Ahmad Puad Mat Som and Ahmad Rasmi AlBattat

This study reviews the human resource management practices of food and beverage services. The performance is measured by the turnover rate for managerial and non-managerial employees, labor productivity, and its return on assets. This paper aims to review existing literature on HRM practices in the F&B departments of hotels analyzing, the impacts of the framework of HRM practices. This paper discusses the HRM practices model, and explains Cho`s HRM item`s framework of HRM practices in the area of F&B and its application to Jordanian hotels. The conceptual model suggests applications of the HRM practices in the F&B department and encourages hotels to improve its management to better satisfy their employees.