Journal of Tourism & Hospitality
Open Access

Abstract

Integrating ICT-based Applications for Sustainable Tourism Development in Algeria

Boutkhil Guemide*, Chellali Benachaiba and Salima Maouche

Information and Communication Technology (ICT) has inevitable impacts on different industries and their performances. The tourism industry, as the largest and fastest growing industry in the world, cannot be excluded from this technology and its huge impacts. ICT provides information about tourist attractions in different destinations before travelling and improves tourists’ satisfaction. Although Algeria has great tourism potentials, it still needs to be performed well in promoting its attractions to international tourists via ICT tools yet. This research explores the impact of ICT on foreign tourists’ satisfaction of the tourism industry and uses Algerian tourist agencies as a case study, and proposes a model for the impact of ICT on sustainable tourism. It proposes a model; namely, Al Djazaer Siyaha, for improving information quality and tourist services’ quality in the eTourism industry. Also, it is recommended that the tourism authorities should develop e-tourism infrastructures in order to keep up with the competitiveness of this field to enable the country to benefit from the global benefits of the tourism industry.

Published Date: 2019-11-06; Received Date: 2019-09-03