Journal of Hotel and Business Management
Open Access

Abstract

Safety and Security Measures in Egyptian Hotels

Karam Mansour Ghazi

This study investigates safety and security measures from Egyptian hotel guests’ viewpoint, through assessing the importance level and usage level of measures and testing the gap between the importance and usage of measures. Using IPA Methodology, a stratified random sample was chosen. 500 questionnaires were randomly distributed to the guests in the 5-star hotels. The results indicated that the highly important and rarely usage measures are related to three dimensions; “Medical Preparedness, Guestroom Security, and Emergency Preparedness”. Meanwhile, the less important and widely usage measures are related to two dimensions; “Detectors, and Access Control”. Additionally, there is a statistically significant gap between the importance level and the usage level of measures. Hence, there are opportunities for changes and improvements in Egyptian hotels.