Journal of Tourism & Hospitality
Open Access

Abstract

Technology Use by Tshwane Residents for Tourism Purposes: The Case of Patrons at the South African National Park, Muckleneuk Office

Sifolo PPS and Henama US

There is uncertainty concerning the technology used by Tshwane residents for tourism purposes. The aim of this study was to research the role of technology for tourism purposes used by the patrons at South African National Parks (SAN Parks) in Pretoria, the administrative capital city of South Africa. This study intended to obtain information that could be vital for planning and management purposes to business concerns in the tourism industry, a gap that had not been received academic gaze. This study intended to obtain a description of the research population and to identify the types of technology used by Tshwane residents for tourism purposes, being it for leisure or business purposes. A quantitative research methodology was followed whereby self-completing questionnaires were distributed to walk-in patrons visiting the Muckleneuk SAN Parks office. Results revealed that the merger between technology and tourism can make a meaningful impact on the prosperity of tourism in South Africa and that technology imprints tourism massively because of its effectiveness and efficiency. Moreover, the study indicated that the technology can be used by tourism enterprises to stay abreast of competition. Integrated communication technology (ICT) is placing South Africa on the map as one of the economically performing countries in Africa.