Journal of Tourism & Hospitality
Open Access

Abstract

The Impact of Mentoring Functions on Organizational Performance: The Moderating Effect of Newbie Tour Leader?s Psychological Ownership

Nai Wen Chang* and Ching Huei Liu

This study investigates the impact of mentorship functions on the organizational performance of novice tour leaders in the travel industry, with a specific emphasis on exploring potential interference from psychological ownership. The primary objectives of this research are to establish and assess relationships between various variables related to mentorship functions and organizational performance within the travel industry while considering the influence of psychological ownership among novice tour leaders. The research methodology employed a comprehensive approach, including questionnaire development and data analysis. This study was conducted in three distinct phases, guided by an extensive review of relevant literature in the field. After questionnaire design, a survey was administered to 301 novice tour leaders from various travel agencies. Participants provided ratings on multiple parameters using a 5-point Likert scale. Subsequently, the collected data underwent statistical analysis and interpretation using Statistical Package for the Social Sciences (SPSS) 20.0. The findings reveal that mentorship functions within the travel industry and the levels of psychological ownership among new team leaders exert significant interference effects on organizational performance. Importantly, the degree of psychological ownership, whether high or low, influences the relationship between mentorship functions and organizational performance. These results underscore the critical roles played by mentoring and psychological ownership in shaping the performance of tour leaders in the travel industry.

Published Date: 2023-10-30; Received Date: 2023-09-29