Journal of Tourism & Hospitality
Open Access

Abstract

Towards Understanding Sustainable Technology Implementation: The Barriers Faced by IT Professionals when Implementing Technologies as Part of an EMS Program

Taillon J*, Nguyen T and Lee SE

A dominant trend in the hospitality industry is a focus on sustainability and “greening”. Much of sustainabilityfocus exists due to new technologies in accordance with and mandated by certification programs such as EMS (Environmental Management Systems). The implementation of new sustainable technologies is necessary to continue bettering the sustainability of hospitality organizations and their properties. Yet, there are numerous barriers to the implementation of sustainable technologies. These barriers and shortcomings are well-documented. The most knowledgeable individuals in an organization in regards to technology and the implementation of such technologies are the I.T. personnel. A study documenting the perceived barriers to the implementation of new sustainable technologies in the hospitality industry by I.T. managers has not been conducted. The following qualitative inquiry documents the perceptions of I.T. managers in the hospitality industry and their perception of the barriers to the implementation of sustainable technologies in the hospitality industry.