Journal of Tourism & Hospitality
Open Access

Gulseren Yurcu

Publications

• Research Article
  Investigation of Emotional Labor Levels of Hotel Employees in Terms of Demographic Variables
  Author(s): Sevinç Isayeva, Gulseren Yurcu and Murad Alpaslan KasalakSevinç Isayeva, Gulseren Yurcu and Murad Alpaslan Kasalak
  
  Emotional labor is used as an instrument in order to accomplish elements such as employee performance, good image formation and customer relationship development in tourism, as in other service sectors. Behaviors that are defined as emotional labor, sometimes the structure of the organization, sometimes the demographic characteristics of the person, and the effects of the social structure play an important role in the emergence of different emotions in the workplace. For this reason, in our study it was aimed to determine the effect of personal demographic variables on the emotional labour of hotel employees in the tourism sector. In our research we have reached conclusion that because of their emotional labor in the emotional labor process.of the fewer experience of workers experienced workers should be given priority in face-to-face communication with tourists. .. View More»
  DOI: 10.4172/2167-0269.1000322

  Abstract PDF

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