Journal of Tourism & Hospitality
Open Access
ISSN: 2167-0269
+44 1300 500008
ISSN: 2167-0269
+44 1300 500008
Sangaran G
School of Hospitality, Tourism and Culinary Arts,
Lakeside Campus, Jalan Taylor’s, Subang Jaya Selangor Darul Ehsan
Malaysia
Research Article
The Effects of Job Satisfaction towards Employee Turnover in the Hotel Industry: A Case Study of Hotels in Kuala Lumpur City Center
Author(s): Sangaran G and Jeetesh KSangaran G and Jeetesh K
The hospitality sector is labeled as a service sector which provides services to their guest. The industry requires manpower to cope and provide to the guest demands. This situation creates the industry to be labor intensive. How about manpower supply to the industry? Over the years employee turnover has become part of the industries challenge to retain and employ new workforce. The research was to understand the determinants of Job Satisfaction and Effects on Employee Turnover in the hotels. The focus was on the Hospitality industry Food and Beverage department Operational Employees. The research tried to assess the determinants of Job satisfaction and their decision to quit therefore creating a situation of Turnover. The research revealed that Job Performance influenced Turnover where Choice of Work doesn’t and the main factors of Job Satisfaction that lead to turnover were Wa.. View More»
DOI:
10.4172/2167-0269.1000142