School of Hotel, Restaurant and Tourism Management, New Mexico State University, Mexico
Biography
Seeking to help the hotel and resort industry, I have focused my research primarily on the interface of technology and hotel and resort operations. Recent projects include Robots in Hospitality, an interdisciplinary look at consumer interaction with robots in a hospitality setting, and The Impact of Automation on the Hotel Industry: Will the robot take my hotel job? Other studies have examined User Generated Ratings, Load Times, and Hotel Performance and Strategic Management.
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