Journal of Tourism & Hospitality
Open Access

Zaitul Ikhlas Saad

Publications

• Research Article
  Satisfaction Study of Padang Air Manis Beach Visitors Using Importance Performance Analysis
  Author(s): Yenida, Zaitul Ikhlas Saad and Alhapen R. ChandraYenida, Zaitul Ikhlas Saad and Alhapen R. Chandra
  
  Air Manis Beach is one of famous tourism destination in Padang city and visited by many domestic and foreign tourists. The Padang city government along with the local community always make efforts to increase the satisfaction of visitors of the beach. This study aims to determine satisfaction of visitors of the beach. Most of variables have satisfied consumers, however, there are some that do not have satisfactory performance, such as: cleanliness, houses of worship, speed of response of officers, security teams, parking attendants, officers’ abilities and skills, security, hospitality, and service and courtesy. Therefore, stakeholders must pay attention to these variables in order to fulfill satisfaction of consumers who visit the beach... View More»
  DOI: 10.4172/2167-0269.1000391

  Abstract PDF

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