Journal of Tourism & Hospitality
Open Access

Professor, William F. Harrah College of Hospitality, University of Nevada, Las Vegas, USA

Biography

William F. Harrah College of Hotel Administration, University of Nevada Las Vegas 4505 Maryland Parkway, Box 6021 Las Vegas, NV 89154-4015, it is apparent that LVMA residents perceive many barriers to bicycling related to safety and infrastructure type. If the goal is to increase intermodal transportation by integrating bicycling with public transit, actual and perceived barriers need to be adequately addressed.

Publications

• Research Article   
  Determinants of Customer Satisfaction at the San Francisco International Airport
  Author(s): Ashok K. Singh*, Myongjee Yoo and Rohan J. Dalpatadu
  
  This study attempts to determine the overall satisfaction factors from airline passengers at the San Francisco International Airport (SFO), using the classification method of random forest. The analysis is based on the 2014 annual survey conducted by SFO that collects data on passenger demographics and satisfaction with airport facilities and services. Results of this study indicate that some service attributes are more important than others for passengers’ overall satisfaction at SFO. Study results are expected to provide practical insights to the airport industry. This study, in addition, introduces the machine learning method of random forest to tourism research... View More»
  DOI: 10.35248/2167-0269.19.8.398

  Abstract HTML PDF