Journal of Tourism & Hospitality
Open Access

Department of Hotel, Restaurant and Tourism, Management New Mexico State University, USA

Biography

Department of Hotel, Restaurant and Tourism Management New Mexico State University, USA Specific areas reported include the impact of POS technology systems on customer service transactions, manager work routines Using survey methodology, this exploratory study compares chain and independent restaurant manager

Publications

• Research Paper   
  An Assessment of Beverage Management Programs in U.S. Hospitality Schools
  Author(s): Carol Ann Castello, Jean L Hertzman and Keith H Mandabach*
  
  The purpose of this study was to assess the characteristics and importance of beverage management programs within U.S. hospitality schools based on a content analysis of program websites and the attitudes of educators. The study also aimed to identify possible gaps in programs based on the linkages of offerings, attitudes of educators, and barriers to beverage education. Fifty-two U.S. hospitality schools were evaluated and educators from them were surveyed. The majority of programs offer beverage electives, but not majors or minors. The results showed no significant differences in the mean importance of beverage education characteristics among educators based on job title and years of experience. Faculty members considered incorporating industry standards into the curriculum and professional certifications more important than administrators. Overall, the few differences in attitudes .. View More»
  DOI: 10.35248/2167-0269.20.9.428

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