Journal of Tourism & Hospitality
Open Access

Department of Industrial and Manufacturing Systems Engineering, Hong Kong University, Hong Kong, China

Biography

International Business School, Shaanxi Normal University, Xi'an, Shanxi, China Department of Management Sciences, City University of Hong Kong, Kowloon Tong, Hong Kong. A numerical illustration is conducted to compare our model with the Ng-model and the HV-model.

Publications

• Research   
  The Effect Employee Commitment on Service Performance through a Mediating Function of Organizational Citizenship Behaviour Using Servqual and Collaborative Filtering Modeling: Evidence From China’s Hospitality Industry
  Author(s): Mohammad Heydari and Kin Keung Lai*
  
  This article Centralizes on exploring the potential the effect of employee commitment and service quality, which are the core factors that affect competitiveness in the hospitality industry. This article analyzes the impact of employee commitment on the quality of service through the intermediate function of OCB in empirical research based on integrated models and theories. This study gathered information using surveys and calculated the reliability of the Cronbach-Alpha and used questionnaires are "Working Commitment with "0.766" reliability, Podsakoff OCB "0.846" reliability, SERVQUAL quality of service "0.960" reliability. The samples used in this study were 223 employees in Guangdong hospitality industry. According to the effects of research on the attitudes and role clarity can be positive as it will extend employee engagement and effective poli.. View More»
  DOI: 10.35248/2167-0269.19.8.405

  Abstract HTML PDF