ISSN: 2167-0269
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School of Business and Management,Royal Melbourne Institute Technology, Ho Chi Minh, Vietnam
Peter Hyde currently works at the Department of Business Management, RMIT International University Vietnam. Peter does research in Social Stratification, Quantitative Social Research and Qualitative Social Research. Their current project is 'Cross Cultural Research'.
Review Article
Understanding and Assessing Organizational Behavior and Performance in International Hotels
Author(s): Peter Hyde* and Lei-Tin Ong
This paper constitutes a literature review which focuses on the issue of the degree of alignment between the cultural values of
the country of origin (Thailand) of a multinational corporation (MNC) with a management control system (MCS) and the
values of the managers of the country of operation. There is a great deal of literature on the effect of systems imposed by MNCs
in other countries and on the clashes between systems and cultural values of the countries that they operate in. With the
concept of cultural distance, it is argued that cultural distance can be applied to management control systems, and that cultural
distance can be measured using Schwartz’ cultural values. The particular aspect of a MCS that is studied is the performance
measurement system, specifically the balanced scorecard (BSC).Four research questions were developed regarding the impact
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