Journal of Tourism & Hospitality
Open Access

Department of Mathematical Sciences, University of Nevada, Las Vegas, USA

Biography

Department of Mathematical Sciences, University of Nevada - Las Vegas, 4505 S. Maryland Pkwy., Las Vegas, NV 89154, USA Presently, he heads the Master’s degree teaching program at the Gordon College of Education, Haifa and a supervisor of student’s graduate works. Previously, she headed the mathematics department and served as a mathematics education academic coordinator

Publications

• Research Article   
  Determinants of Customer Satisfaction at the San Francisco International Airport
  Author(s): Ashok K. Singh*, Myongjee Yoo and Rohan J. Dalpatadu
  
  This study attempts to determine the overall satisfaction factors from airline passengers at the San Francisco International Airport (SFO), using the classification method of random forest. The analysis is based on the 2014 annual survey conducted by SFO that collects data on passenger demographics and satisfaction with airport facilities and services. Results of this study indicate that some service attributes are more important than others for passengers’ overall satisfaction at SFO. Study results are expected to provide practical insights to the airport industry. This study, in addition, introduces the machine learning method of random forest to tourism research... View More»
  DOI: 10.35248/2167-0269.19.8.398

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