Journal of Information Technology & Software Engineering
Open Access
ISSN: 2165- 7866
+44 1300 500008
ISSN: 2165- 7866
+44 1300 500008
Department of Information Technology, School of Science and Engineering Malaysia, Malaysia University of Science and Technology, Malaysia
Sellappan Palaniappan received the bachelor’s degree in statistics from the University of Malaya, the M.Sc. degree in computer science from the University of London, U.K., and the Ph.D. degree in interdisciplinary information science from the University of Pittsburgh (USA). He is currently a Professor of IT, the Dean of the School of Science and Engineering, and the Provost of the Malaysia University of Science and Technology
Review
Survey on Customer Satisfaction, Adoption, Perception, Behaviour, and Security on Mobile Banking
Author(s): Afful Ekow Kelly* and Sellappan Palaniappan
This literature survey is done to throw more light on current trends, purpose and future work done in the field of mobile banking. The areas considered here include customer satisfaction, adoption, perception, behaviour, security and privacy. Most of the research papers were on mobile banking adoptions while the last two were on post-adoption and security. Research papers on mobile banking within the last ten years on adoption, with post-adoption and security related papers, were examined. After diligent and thorough search, 68 articles satisfied the criteria for this review. The review has shown that security remains one of the principal constructs that hinder users in adopting and post-adoption of mobile banking. The research also showed that the most used model in mobile banking was TAM. Again, trust, perceived usefulness, perceived ease of use, perceived risk, compatible, and perf.. View More»